Wolf vs Goat Rewards Program

Welcome to the Wolf vs Goat Rewards Club. By selecting Wolf vs Goat, you have made a conscious decision to join men in the Washington D.C. area and all over the globe in an exclusive rewards program that pays for itself in as long as it takes you to read this introduction. Wolf vs Goat stands for quality and craftsmanship while offering a bit of eccentric fun. We want to give you the chance to join our club and enjoy generous rewards for being the man of style that you are.

Here’s how it works: in exchange for a one time fee of $25.00 you receive 50% off all non-sale purchases from the Wolf vs Goat website and all in-person purchases (by appointment only).

Benefits of joining the Rewards Membership program include:

• 50% off all non-sale items including Made to Measure items
• Made to Order items will be offered at no extra cost
• Pre-Order items will only be available to Rewards Members
• Rewards Members will have access to exclusive small batch projects
• Rewards Members can spearhead “Group Buys” i.e. hand welted shoes, cashmere sweaters

Upon payment, you will receive a promo code for all future purchases, online and off. That’s it and that’s all. Your $25 earns you the right to be a part of the disruptive luxury movement. Experience firsthand, unparalleled quality and craftsmanship. Whether you're "off the rack" or "made to measure", Wolf vs Goat has all your bases covered. We appreciate your business and look forward to having you join the club. Welcome to the Wolf vs Goat community.

*Final sale items are excluded.

**Reward codes cannot be stacked with other promo codes.

*** Rewards program subject to change however unlikely it might be.

SHIPPING & HANDLING

All orders will be processed and shipped within 1-5 business days of being placed.

United States

• USPS on most items is (2-5 days) : Costs are based on weight

Canada 

• USPS Canada (approximately 6-10 business days) : Costs are based on weight

International

• USPS International (approximately 6-10 business days) : Costs are based on weight

* Please note that all delivery times outside of the United States are approximations as customs may sometimes lead to delays.

 

DOMESTIC TAXES

A 6% sales tax will be added for all orders shipped to Virginia.

All additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer. Wolf vs Goat cannot determine in advance the amount, if any, that will be charged. USPS assumes no responsibility for such charges and bills the recipient accordingly.

CUSTOMS

If you refuse to pay customs charges on an incoming shipment, it will be returned to Wolf vs Goat at our expense. We will deduct that charge and any additional customs charges from the refund of the original purchase price.

 

RETURNS

All returns must be made within 14 days of receipt. Merchandise that is unwashed, unworn, and unaltered can be returned for a refund minus the cost of shipping. Undergarments are non returnable unless the package is unopened or defective. Shipping and handling is non-refundable. All items purchased on sale (including use of promotional codes) can only be exchanged for another item or returned for store credit unless otherwise specified. All items purchased at 30% or more off are considered final sale. Items purchased at the 50% discount for rewards members are not considered sale items and are eligible for return based on the conditional terms above. Made to Measure and Made to Order are non-returnable.

If you are unsatisfied with your item(s) and you meet the above-mentioned criteria, simply email concierge@wolfvsgoat.com with your order number, a list of the items you wish to return, and the reason. If you wish to exchange, please mention which item you would like, and we will reply with instructions. Any returns shipped back to us without prior authorization will not be accepted.

Wolf vs Goat reserves the right to deny any attempted returns if the merchandise does not meet the return policy requirements.

Return Policy:

• All returns must be made within 14 days of receipt.
• Unwashed, unworn, and unaltered merchandise can be returned for a refund minus shipping cost.
• The garment must be returned in the original packaging folded to the best of the customer's ability.
• Undergarments can only be returned if the package is unopened or defective.
• Shipping and handling fees are non-refundable.
• Items purchased on sale (including use of promotional codes) can only be exchanged or returned for store credit unless otherwise specified.
• Items purchased at 30% or more off are final sale.
• Made to Measure and Made to Order items cannot be returned.
• The rewards members discount is not considered a promotional code and includes returns on all main page sales. 
• Items purchased with the 50% discount for rewards members are not considered sale items and are eligible for return based on the conditional terms above.

To initiate a return:

• Email concierge@wolfvsgoat.com with order number, list of items to return, and reason.
• If exchange desired, specify desired item and wait for reply with instructions.
• Returns shipped without prior authorization will not be accepted.
• Wolf vs Goat reserves the right to deny returns that do not meet policy requirements.